Yingwang

Q: What is your factory’s background? A: Established in 2014 with a 23-year manufacturing legacy, our 6,000㎡ facility in Cixi, Ningbo, employs 150+ staff with an annual output exceeding 100M RMB.

Q: Who is the founder of Yingwang? A: Our founder, Mr. Du Jiang, has 20 years of hands-on industry experience, ensuring deep technical expertise in every product we build.

Q: Do you have international certifications? A: Yes, we hold comprehensive certifications including BS1363, VDE, UL, NF, GOST R, SASO, CE, and RoHS.

Q: Can we conduct a factory audit? A: We welcome on-site visits. We also support real-time high-definition Live Video Audits to verify our production lines remotely.

Q: Do you have a track record with global clients? A: We serve over 500 clients in 30+ countries, maintaining strict NDAs to protect our OEM partners’ privacy and designs.

Q: What is your monthly production capacity? A: We produce 1.5 million units per month, with a standard lead time of 15-20 days for regular models.

Q: Tell us about your R&D capability. A: Our 20-person engineering team has 10+ years of experience in structural design and performance optimization.

Q: Are you a trading company or a factory? A: We are a pure integrated manufacturer with in-house labs, mold development, injection molding, and assembly.

9. Q: Can we customize product colors? A: Yes, we support full Pantone matching. MOQ for silk-screened logos is 500 units; full color customization starts at 5,000 units.
10. Q: What logo printing methods do you offer? A: We provide Silk-screen printing, Laser marking, and Mold-etched (embossed/debossed) logos.
11. Q: Do you support customized packaging? A: Yes, we offer full design services for inner boxes, outer cartons, manuals, and hangtags. MOQ is 10,000 sets.
12. Q: Is multi-language support available for manuals? A: Yes, we provide translation and layout services for Arabic, French, Spanish, Russian, Portuguese, and more.
13. Q: What is the MOQ for OEM orders? A: Standard OEM MOQ is 10,000 units; for standard stock products, the MOQ is 5,000 units.
14. Q: How long does it take to get a sample? A: Standard samples take 7 working days. Mass production typically takes 7-25 days depending on complexity.
15. Q: Who owns the mold after development? A: The client pays for the mold and retains 100% ownership. Fees can be amortized against future bulk orders.
16. Q: Can we customize cable lengths and plug types? A: Absolutely. Cable specs (0.75-1.0mm²) and plug standards (UK/EU/US) are fully customizable.

17. Q: What are your accepted Incoterms? A: We support EXW, FOB Ningbo, CIF, and DDP (Door-to-Door) terms.
18. Q: What are your payment terms? A: Our standard is 30% T/T deposit and 70% against the copy of the B/L. We also accept Irrevocable L/C.
19. Q: How long is a quote valid for? A: Quotations are valid for 30 days, subject to fluctuations in raw material prices (Copper/Plastics).
20. Q: Do you offer tiered pricing? A: Yes, we provide volume-based discounts for orders of 10k, 50k, and 100k+ units.
21. Q: What is your sample fee policy? A: Standard samples are free (freight collect). Customized samples involve a fee that is refundable upon bulk order.
22. Q: Is VAT refund included in FOB prices? A: Yes, the 13% Chinese VAT export refund is already factored into our competitive FOB Ningbo pricing.
23. Q: Can we sign a Non-Disclosure Agreement (NDA)? A: Yes, we prioritize intellectual property protection and encourage signing an NDA before sharing technical drawings.
24. Q: Do you provide official proforma invoices? A: Yes, all business is conducted through formal contracts and PI documentation.

25. Q: What grade of copper do you use? A: We use premium phosphor bronze with ≥94.8% copper content for superior conductivity and durability.
26. Q: What plastic materials are used for the casing? A: We utilize PC/PA66 engineering plastics with a UL94 V-0 flame-retardant rating.
27. Q: What types of switches do you offer? A: Options include single-pole, double-pole, and rockers with Neon or LED indicators.
28. Q: Do your products support USB fast charging? A: Yes, we offer QC3.0 and PD 3.0 integrated ports with outputs up to 65W.
29. Q: Which socket standards do you manufacture? A: We cover BS1363 (UK), VDE (German), NF (French), NEMA (US), and universal multi-standard configurations.
30. Q: Are child-safety shutters included? A: Yes, integrated safety shutters are standard on our high-quality residential socket lines.
31. Q: Can you manufacture surge-protected units? A: Yes, we provide varying levels of Joule-rated surge protection for industrial and office use.
32. Q: Do you handle independent mold maintenance? A: Yes, our in-house tooling facility ensures all molds are maintained for peak production quality.

33. Q: What is your final inspection protocol? A: We perform 100% testing on polarity, continuity, insulation, dielectric strength, and visual aesthetics.
34. Q: Do you have an in-house laboratory? A: Yes. We conduct glow-wire tests (750/850°C) according to IEC 60884-1 standards.
35. Q: What is the lifespan of your switches? A: Our switches are tested to exceed 10,000 to 20,000 operational cycles.
36. Q: How do you prevent corrosion on metal parts? A: All hardware undergoes 48/96-hour neutral salt spray testing, achieving a rating of ≥ Grade 8.
37. Q: Do you provide pre-shipment inspection (PSI) reports? A: Yes, we provide full internal QA reports and welcome third-party inspectors like SGS or Intertek.
38. Q: How do you ensure raw material consistency? A: We vet all suppliers and perform batch-testing on every incoming material lot.
39. Q: Are your products IP-rated for outdoor use? A: We offer specialized IP44 and IP66 waterproof socket series for demanding environments.
40. Q: Do you conduct drop tests for packaging? A: Yes, to ensure transit safety, we perform standard ISTA drop tests on our export-grade packaging.

41. Q: Are your products SASO compliant for Saudi Arabia? A: Yes, we comply with SASO 2203:2026 and hold G-Mark certification for the GCC region.
42. Q: Do you meet the latest RoHS 3.0 requirements? A: Yes, our products are lead-free and fully compliant with current REACH and RoHS directives.
43. Q: Is your factory ISO certified? A: Our management system is ISO 9001:2015 certified, ensuring standardized operational excellence.
44. Q: Can you help with UL 498 listings for the US? A: We are currently in the final stages of UL 498 application, expected to be completed in 2026.
45. Q: Do you have the EAC mark for the Eurasian market? A: Yes, we hold GOST R and EAC certifications for Russia and neighboring markets.
46. Q: Are your products BIS certified for India? A: Yes, we provide IS 1293 compliant models for the Indian market.
47. Q: Do you provide CB Test Certificates? A: Yes, we can provide CB certificates to facilitate local certification in your target country.
48. Q: How often do you renew your certifications? A: We perform annual audits to ensure all global certifications remain valid and up-to-date.

49. Q: How do you decide between LCL and FCL shipping? A: Generally, orders under 15 CBM are shipped via LCL (Less than Container Load); above that, we recommend FCL.
50. Q: What is the shipping time to Dubai? A: Sea freight to Dubai typically takes 15-18 days from Ningbo port.
51. Q: What is the shipping time to Europe (Hamburg)? A: Current sea freight timelines are approximately 28-32 days.
52. Q: Do you support the China-Europe Railway Express? A: Yes, it takes 18-22 days—faster than sea freight and cheaper than air freight.
53. Q: Is marine insurance included? A: For CIF and DDP terms, we cover “All Risks” insurance at 110% of the invoice value.
54. Q: Can you handle DDP (Door-to-Door) for the Middle East? A: Yes, we have specialized logistics partners to handle customs clearance and last-mile delivery.

55. Q: What is the standard warranty period? A: We provide a 12-month standard warranty. For project-based orders, this can be extended to 24-36 months.
56. Q: How do you handle quality claims? A: We offer a “Replacement or Credit” policy. Defective items are replaced in the next shipment or refunded proportionally.
57. Q: Will you provide spare parts for discontinued models? A: We commit to providing essential spare parts for at least 5 years after a product line is discontinued.
58. Q: What is your response time for technical support? A: We guarantee an initial response within 24 hours and a technical resolution within 72 hours.
59. Q: Do you provide product liability insurance? A: Yes, for large-scale international projects, we can discuss specific product liability coverage.
60. Q: Can you provide on-site technical support for large projects? A: For major infrastructure or hotel rollouts, we offer remote video support or dedicated engineering consultants.